1. General

• 1.1. These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights. Please read them carefully.
• 1.2.We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website (www.bluecarrotelectronics.co.uk).
• 1.3. These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions.
• 1.4. Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.
• 1.5. Reference is made to our National Customer Support Centre which can be contacted on 0870 8509918.

2. Customer Sales

• 2.1.We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
• 2.2. To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within the UK. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgments do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).
• 2.3. When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.
• 2.4.We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method. 
• 2.5. The total cost of your order will be the price of the products, any additional services you choose (e.g. installation), plus any applicable delivery charge.
• 2.6. The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.
• 2.7. From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website.
• 2.8. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative.
• 2.9. The after sale price refers to the price of any available like-for-like products after our sale event ends.
• 2.10. All product specifications, images, descriptions and other information communicated by us, whether displayed on our price tickets, computer systems and/or website or communicated over the telephone, have been made accessible by suppliers, manufacturers, publications, publicists and/or gathered from public domain sources. Our intention is that all information should be as accurate and up-to-date as possible. However, just occasionally we make or discover an error in the price or description of a product; as such we cannot guarantee the reliability or accuracy of the information communicated. If we discover such an error on a product, which you have ordered, we will inform you as soon as possible and ask whether you wish to continue with your order or cancel it.
• 2.11. Full product details are available from the manufacturer's brochures or their websites. All accessories supplied with a product are subject to upgrade or change at the manufacturer’s discretion. We will supply the product as supplied to us by the manufacturer.
• 2.12.We accept all major credit and debit cards including Visa, MasterCard, Switch, Solo, Electron, American Express, Delta and Diners. You may also pay by cheque or postal order although we cannot despatch the goods until payment has been cleared which can take at least 14 days. BACS/CHAPS payments are also accepted. Finance terms are available upon request.
• 2.13. You must provide us with your exact billing address and telephone number when placing your order; this is the address and telephone number which your credit or debit card bank has on file for you. Your order will only be processed once authorisation of your credit or debit card has been properly received. You may also pay by cheque or cash although delivery or collection cannot take place until payment has been cleared.
• 2.14. Without exception all goods remain the property of Blue Carrot Electronics Ltd until full payment has been received from the relevant source, you will own the goods once you have received them.
• 2.15. All goods and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for an other losses you may suffer if we do not supply the goods.
• 2.16. The Blue Carrot Low Price Guarantee is only applicable to advertised prices for brand new like for like items available immediately from stock at any of the following retailers: Comet, Currys, Dixons, Argos, John Lewis or Tesco.com. The price promise excludes delivery costs, mobile phones, DVDs, console games and products from the Gifts and Gadget's section. We will need verification of the offer either by written evidence such as a national advert, quotation, screen print or verbally from our competitors. It specifically excludes display, clearance and refurbished items and any grey imports. Purchases made on finance are also exempt. All claims have to be made within 7 days from date of purchase.

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3. Delivery

• 3.1. All prices are exclusive of delivery charges except where otherwise stated. A charge can be made for the delivery of goods and we endeavour to keep the charge as low as possible.
• 3.2. All quoted delivery prices are for most UK Mainland addresses. Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges and may also experience delivery delays; morning, Saturday and next working day deliveries are optional and will also incur additional charges. These can be obtained upon application by calling our National Customer Support Centre on 08708509918.
• 3.3. Unless otherwise expressly stated, any free delivery promotion is applicable to all items for a limited period only. All delivery promotions apply to UK mainland deliveries only.
• 3.4.We will only deliver goods to the address on the order.
• 3.5. Delivery times are calculated in working dates, i.e. Monday to Friday inclusive but excluding bank holidays. If you order after 2.00pm, please calculate your delivery time as if your order had been placed the following working day (including if you are offered our next working day delivery service).
• 3.6. We will agree with you a suitable delivery day, which will usually be within 2 - 7 working days for stocked product lines and within 28 working days for special orders. Delivery will usually be made direct to your doorstep by one of our own delivery vehicles between the hours of 8.00am and 8.00pm. However, delivery times may vary during busy periods and from time to time we may utilise the delivery service of the manufacturer/supplier or a courier specially contracted for the delivery of your goods. We will endeavour to deliver goods within the times stated.
• 3.7. On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for despatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
• 3.8. If you are unable to accept delivery on the day we have agreed, please notify our National Customer Support Centre as soon as possible and at least 24 hours ahead of the planned delivery day. If you do not notify us within this time and we were unable to deliver the goods to your home on the day that we agreed and scheduled, we reserve the right to charge a second delivery fee.
• 3.9. You should examine your goods as soon as reasonably practicable during and after delivery to check for any damage or missing items or parts. When the goods are delivered, you will be presented with a delivery note which will require you to authorise by signature that:
• (a) the goods have been unpacked, checked and received in good condition; or
• (b) the goods have been left in the packaging, are unchecked and that there is no visible damage to the outer packaging; or
• (c) the goods are damaged, incorrect or there is shortage.
• 3.10. If a signature has been obtained under clauses 3.9. (a) or 3.9.(b) above, you are deemed responsible for the goods and as such any loss or damage to the goods shall be at your own risk and expense thereafter.
• 3.11. If a signature has been obtained under clause 3.9.(c) above, you must provide details on the delivery note and notify our National Customer Support Centre within 24 hours; you will then be diverted to the relevant division who may arrange for the goods to be returned and/or exchanged; however, if goods are returned under this clause and are subsequently found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of delivery (where applicable) will be charged to you.
• 3.12. If you find any damage or discover that parts are missing after delivery, you must contact our National Customer Service Centre as soon as reasonably practicable. We will not accept liability for any claims for goods which are damaged, incorrect, shortage or with missing parts which are not notified within a reasonable time after the goods were delivered.
• 3.13. In the unlikely event of any accidental damage being caused to your property by our delivery team, you must notify our National Customer Support Centre as soon as reasonably practicable. If possible you should notify the delivery team of the damage whilst they are on-site and make reference to it on the delivery note.

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4. Installation

• 4.1. All orders requiring installation are subject to charges and availability. Please check prices and availability prior to delivery.
• 4.2. Disconnection is free of charge when we are connecting replacement goods of the same type which have been purchased from Blue Carrot Electronics Ltd.
• 4.3.We cannot disconnect any gas or electrical cooking appliance, whether freestanding or built-in. We will connect any new washer, washer dryer, dishwasher or fridge freezer with an existing water connection and only to a working connection point within one metre of the products permanent position. We will not modify hoses, pipe works or cables or undertake any carpentry or plumbing. The National Customer Support Centre must be notified of any leaks or claims for water damage as soon as reasonably practicable after the leak is discovered.
• 4.4. If you require a tune-in service for a television/ VCR/ DVD recorder/player, please notify us in advance. We will arrange to unpack and situate the goods, plug into adjacent mains and existing aerial sockets and tune in. If additional leads are required, these will need to be purchased prior to delivery in order for the equipment to be connected. Our fitting team will also connect into any existing pre-tuned satellite/digital/cable box. 
• 4.5. If you require removal of your old appliance you must make us aware of this at the point of placing an order. All appliances which are removed will be disposed of in an environmentally friendly way. We will remove your old appliance on a one-for-one basis. Old appliances not available for removal at the time may be collected at a later date; however, this will incur a further charge. Please be aware that as a result of Government legislation we are no longer able to remove any refrigeration products; you will need to contact your local authority who will advise you on its safe disposal.

5. Collections

• 5.1. Where stated, orders placed on our website or via our Call Centre can be collected from a local warehouse, subject to stock availability.
• 5.2. You must provide a telephone number if you choose to collect your goods. We may call you to ask whether and when you intend to collect the goods. If we are unable to contact you we may stop holding the goods available for you.
• 5.3. Once you have been notified that goods are ready for collection, they must be collected within 7 working days from the date of notification. You will need to take the credit or debit card used to make payment along with an official form of identification, which verifies your name and address such as a bank statement, driving licence or utility bill. On arrival, please present your identification and reference number to the store manager or sales representatives. In the unlikely event that the goods are not available we will do everything we can to obtain the product from another store or find you an acceptable alternative.

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6. Cancellations and Returns

• 6.1. If you are not totally satisfied with your goods for any reason, you have the right to cancel your order within 7 working days from date of delivery or collection for credit or refund provided that you return the goods as sold in pristine condition in their unopened original packaging with all components and accessories. Goods must be complete, unused, and in as new condition; for example, if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in anyway and must be repackaged as received.
• 6.2. You must notify us of your intention to return the goods by calling our National Customer Support Centre within 7 working days from the date of delivery or collection. The following procedure applies:  
• (a) If the order was placed online or over the telephone but collected, you will be diverted to a relevant point to arrange the return. If you would like us to collect the goods, we will be happy to do so provided we are operating this service in your local area; we will charge you our normal collection rates for providing this service. Please contact our Customer Support Centre to arrange collection.
• (b) In all other situations, the National Customer Support Centre will advise you as to the best course of action in arranging the return. The National Customer Support Centre may issue a Returns Authorisation Number, which must be quoted on any paperwork when returning goods. The Returns Authorisation Number is valid for up to 14 days only. You must organise the return at your expense and risk; goods must be received at our Returns Division within 14 days from the date of issue of the Returns Authorisation Number. Goods sent back without prior authorisation will be returned back to you and the cost of delivery charged to your account. The returns address is: Blue Carrot Electronics Ltd Croydon House, 1 Peall Road, Croydon CR0 3EX 
• 6.3.We are unable to accept the return of the following goods:
• (a) television stands, pre-recorded videotapes, DVDs, CDs, Minidisks, games and software, which have been opened from their original packaging;
• (b) goods specially ordered to the customer's specification;
• (c) goods with contract services that have been connected, e.g. mobile phones.
• 6.4. For orders placed online or by phone, an administration/handling fee of 15% of the price of the goods along with the cost of delivery (where applicable) will be charged to you.

7. Refunds

• 7.1. Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by the relevant department. The following refund policy applies:
• (a) If the goods are returned as new and unused, in the original box and packaging, including all accessories (and any free gifts), and are in a re-sellable condition, you will be refunded the full invoice price less any delivery charges within 30 days of our receiving your notification;
• (b) If the goods are returned as new and unused, in the original box and packaging, but accessories (or any free gifts) are missing, you will be refunded the full invoice price less any delivery charges and less the cost of any missing accessories (as listed below) within 30 days of our receiving your notification;
• (c) If goods are returned in a condition, which prevents them from being resold as new, we are unable to accept the return. You will not be refunded and the goods will be returned to you and the cost of delivery charged to your account.
• 7.2. Any missing accessories will be charged as follows:
• (a) Rechargeable battery: £40.50 inc VAT;
• (b) Charger or adaptor: £40.50 inc VAT;
• (c) Headphones: £20 inc VAT;
• (d) Headphones: £20 inc VAT;
• (e) Lead: £13.50 inc VAT;
• (f) Instruction manual: £7.50 inc VAT;
• (g) Memory Stick: £40 inc VAT;
• (h) Remote Control: £52.50 inc VAT;
• (i) Media Card: £20 inc VAT;
• (j) CD Magazine (in-car): £52.50 inc VAT;
• (k) Television stands missing or incomplete will be charged at the full replacement cost of the stand plus 15% handling fees.

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8. Guarantees and Warranties

• 8.1. All goods supplied are covered by the terms and conditions of the manufacturer’s guarantee for a minimum period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, misuse or normal wear and tear; in addition, routine maintenance (cleaning of dirty audio/video heads etc.), consumables (styli, plug fuses, cables, batteries, ink cartridges etc.), cosmetic damage and tuning of channels are not covered. If the goods are being used in a no domestic environment, e.g. a place of work, the manufacturers may not offer any guarantee.
• 8.2. If you have purchased Blue Carrot Cover or a Blue Carrot Repair Protection Plan, protection commences from the date of delivery or collection. In either case, protection can be cancelled within the manufacturers' guarantee period and a full refund obtained, provided that no claims have been made in the interim period. Blue Carrot Cover can also be terminated after the manufacturer’s guarantee period and a refund obtained based on the unexpired time, provided that no claims have been made in the interim period.

9. Faults

• 9.1. Please note that today's production techniques cannot guarantee an absolutely fault-free TFT screen display and buyers should be aware of the possibility of imperfections in the form of a few isolated constantly lit or unlit pixels (or stuck pixels). As a result of this, there is a commonly accepted tolerance level by which TFT screens may display such imperfections without being classified as faulty. As such, we can only take back displays as faulty for refund/repair if the number of stuck pixels exceeds the manufacturer's guidelines, subject to these Terms and Conditions. Please check with the relevant manufacturer as to their tolerance level.
• 9.2. If you suspect that your goods have developed a fault, first check that the problem is not something like a blown fuse or a disconnected cable. Check the manufacturer’s manual, specifically the fault finding/troubleshooting section to see whether you can resolve the problem yourself. Also, locate the manufacturer’s helpline number and call to find out if the manufacturer has its own repair procedure.
• 9.3. If the fault remains unresolved, please contact our National Customer Service Centre. Please note:
• (a) If the fault developed within 28 days of delivery or collection, we will normally offer you the choice of an exchange or refund.
• (b) If the fault developed within 12 months of delivery or collection, we will normally offer a prompt repair.
• (c) If the fault developed under the period of a Blue Carrot Cover or a Blue Carrot Repair Protection Plan, you can be sure that we will either repair or replace the goods as necessary.
• 9.4. To qualify for a exchange or refund the product must be:
• (a) in otherwise in as new condition:
• (b) complete with any accessories and free gifts offered with it; and
• (c) complete, if possible, with the original box and packaging.
• 9.5. We have a network of engineers who carry out initial inspections and minor on-site repairs, and we also have an extensive workshop at our Somerset Service Centre where our engineers carry out further repairs and inspections.
• 9.6. If we are required to send an engineer to your home to inspect and repair a product, and that product is subsequently found to be in good working order, we will charge you for the costs we incur for the call-out (typically £100.00). At the time of booking the call, we will ask you to guarantee the cost of the call-out before instructing the engineer by securing a credit or debit card deposit. We will only charge the abortive call-out fee to your debit or credit card if no fault is found. We recommend you follow the above steps before reporting a fault to us, to avoid an abortive call-out fee.
• 9.7. Repairs are guaranteed for 3 months from the date of return to the customer. Where the damage is as a result of customer misuse or accidental damage, e.g. spillage of liquid on an appliance, any warranty covering that product will become void. Under such circumstances, where the customer would like to proceed with a repair, this will be chargeable. We are, however, unable to give a guarantee for repairs to products where the damage was caused by customer misuse. This is because in such circumstances the extent of damage is such that other electrical components may have become stressed or contaminated and repair cannot be guaranteed.
• 9.8. If your goods are not covered by any of the above terms and conditions, please contact the National Customer Service Centre for guidance on what options may be available to you.

10. Data Protection

• 10.1. In order to prevent unauthorised access to the data, which you have provided to us, we follow strict security procedures in the storage and disclosure of information. From time to time industry regulators and our auditors may require us to disclose some or all of the information for legal or regulatory purposes.
• 10.2. Under the Data Protection Act, you have the right to see any data that we hold about you and to object at any time to the use of your data. We hold data to primarily validate delivery details and manufacturer warranties. We may, at a future date, wish to contact you with selected product offers, which we think, may be of interest to you. If you would prefer not to receive such offers or wish to know what data we hold against your name, please write to our Customer Service Department, Blue Carrot Electronics Ltd Croydon House 1 Peall Road Croydon CR0 3EX to request this information.

11. Other

• 11.1. All our competitions and promotions are open to residents of the United Kingdom only. Our employees and their immediate families are ineligible to enter; our affinity partnerships are also excluded from entry. We accept no responsibility for late or lost email registrations. We reserve the right to withdraw or amend the competition at any time and all rule amendments are retrospective. Providing false or incorrect information will invalidate your entry. We reserve the right to publish the winners name for future promotions. All prizes are non-negotiable, non-transferable and non-refundable. Cash alternative are not available for prizes. Our decision is final and we will not enter into any negotiations regarding rules or awards. Entry is conditional upon acceptance of the terms and any entry is viewed as your acceptance.

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Registered Office: Blue Carrot Electronics Ltd Croydon House, 1 Peall Road, Croydon, CR0 3EX; Registered Number 05960479 (United Kingdom).

Please see our terms and conditions above item 3.3

Please see our terms and conditions above item 6